Returns & Refunds Policy

Thank you for choosing Lord & Sean Industries for your electronics needs. Our return policy is designed to ensure a smooth and satisfactory experience for all our customers. Please review the following guidelines for returning new and used consumer electronics purchased through our online store.

Return Window:

• Customers must initiate a return within 14 days from the date of delivery by contacting customer support.

Conditions for Return:

1. Eligible Products: All new and used consumer electronics are eligible for return. Products explicitly marked as "Non-Returnable" at the time of purchase are not eligible for return.

2. Product Condition: Returned items must be in the same condition as received, with all original packaging, accessories, manuals, and any bundled items intact. Products that are damaged, misused, or modified will not be accepted for return.

3. Proof of Purchase: A valid receipt or order confirmation is required for all returns.

Restocking Fee:

• A $35 restocking fee will be applied to all returns, which will be deducted from the refund amount. This fee is necessary to cover the costs associated with the inspection, testing, and repackaging of returned items.

Process for Returns:

1. Return Request: Initiate a return by contacting our customer service team within the 14-day return window. Provide your order number and the reason for return.

2. Approval and Instructions: Once your return request is approved, we will provide you with detailed return instructions and a return shipping label.

3. Shipping the Return: The returned item must be shipped back within 5 days of the return approval. It is the customer's responsibility to ensure the item is packed securely and shipped promptly.

4. Refund Processing: After we receive and inspect the returned item, your refund will be processed. Please allow 5 to 10 business days for the refund to be credited to your original method of payment.

Exchanges:

• We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact our customer support team immediately for assistance.

Additional Information:

• Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items.

• We reserve the right to deny any return that does not meet our policy requirements.

Contact Us:

• For any questions or assistance with your return, please contact our customer support.

We appreciate your business and are here to help ensure that your experience with Lord & Sean Industries is nothing but the best.